Our systems are:

• Designed for use in Microsoft Excel because most companies have it and are comfortable with it
  

• Installed so there is no requirement for special computers, personnel or training

• Designed for non-operational personnel to be operators, this leave operational personnel to focus on your core business

Our Support for our products includes:

• Response in 24 hours with the answer

• Installation and Training (including new personnel as required)

• Help Desk – email us at: support@burgewood.com.au

• Enhancements, Alterations and Regulatory Changes (including changes such as fatigue of 2014)

• Stand-By-You support – this means if you are investigated and you required 3rd party support, we will stand by you (conditions apply)

Our cost structure is:

• We do not sell our products, we provide them on a monthly basis, why? This means:
  • the biggest risk you have is one months rates
  • you can stop using it without having paid a fortune for software
  • if it does not do what you expect it to do, then you have lost nothing
  • there is no requirement for a formal contract, no need to get senior management approval, no need for board justifications
  • Burgewood has to fulfil its support commitments fully and properly, otherwise we lose you as a customer